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Client Services

Quality of Service

As a minimum, the establishments listed in the Accommodation portion of the Directory are required to provide safe, clean and comfortable accommodation. Concerns about a property or its services should be brought to the attention of the establishment's management and the Government Travel Client Services Section of PWGSC.

Concerns about the quality of service received from car rental companies should be brought to the attention of the rental company and the Government Travel Client Services Section of PWGSC.

Each concern is investigated by PWGSC and referred to the applicable establishment or car rental company or its corporate office for resolution. PWGSC reserves the right to remove the offending property or car rental company's listing from the directory should they fail to take the appropriate corrective action.

Overcharges

In the event of an overcharge at an establishment or car rental company listed in the Directory, employees who have booked through the Government Travel Services contractor, Travel AcXess Voyage, should seek their assistance in rectifying the situation. Otherwise, it is the responsibility of the employee's department to claim a refund from the establishment or car rental company concerned. The claim must be supported by a copy of the invoice.

If the establishment or car rental company fails to refund the overcharge, all information and pertinent correspondence should be forwarded to the Government Travel Client Services Section of PWGSC.

Government Travel Client Services Section

Any inquiries should be sent to the following e-mail address: pwgsctravelservices.tpsgcservicesdevoyage@tpsgc-pwgsc.gc.ca or sent by mail at the address below.

Mailing Address:

PWGSC
Traffic Management Directorate
Travel Services Division
Accommodation and Car Rental Program
11 Laurier St., Phase III, Floor 6B3-34
Gatineau, Québec, Canada
K1A 0S5

Accommodation or Car Rental Companies Not Listed

Employees are encouraged to contact the Government Travel Service contractor, Travel AcXess Voyage, for the selection of accommodations, where listings in the Directory are limited or unavailable.

Employees are invited to submit the names of establishments or car rental companies not listed in the Directory. While these suppliers will not be incorporated into the Directory immediately, they will be invited to submit an offer for the following year's Directory. The complete address including postal code and telephone number of the establishment or company should be forwarded to the following e-mail address:

rhelvdgt.acrdtmd@tpsgc-pwgsc.gc.ca

You can also send the information by mail to:

PWGSC
Traffic Management Directorate
Travel Services Division
Accommodation and Car Rental Program
11 Laurier St., Phase III, Floor 7B3-38
Gatineau, Québec, Canada
K1A 0S5

Technical Help

For technical help with this Directory, please contact:

François Dicaire
Telephone: 819-956-7764
E-mail: francois.dicaire@tpsgc-pwgsc.gc.ca

Mailing address:

See item above

Making Reservations

Making Reservations Through Travel AcXess Voyage

Employees of departments and agencies of the Federal Government participating in the Government Travel Service (GTS) may request accommodation or car rental reservations through the offices of the GTS contractor, Travel AcXess Voyage, in their region. The GTS contractor will also assist in the resolution of complaints when an accommodation or car rental reservation has been made on behalf of the employee.

Making Reservations Directly with Accommodation or Car Rental Companies

Accommodations

The individual making the reservations directly with an establishment shall clearly indicate that the accommodation is for a Government of Canada employee traveling on government business (give name of department and branch), and request the government rate. A reservation should not be accepted if the rate quoted for the room is higher than the one listed in this Directory. Should an establishment refuse to give the government rate, please contact the Government Travel Client Services Section of PWGSC for assistance.

Accommodations listed in the Directory with toll-free telephone numbers have agreed to honor the government rate when reservations are made using such telephone numbers. Please note that some establishments that do not list their toll-free telephone numbers in the Directory, may not honor the government rate when such telephone numbers are used to make a reservation.

At the time of registration, the employee should once again confirm that the appropriate government rate is being charged and provide proof that they are a government employee on official government business, if requested.

Car Rental Companies

The individual making the reservations directly with a car rental company shall clearly indicate that the car rental is for a Government of Canada employee traveling on government business (give name of department and branch), and request the government rate (quote the government rate code displayed on the company information page in the Directory, if applicable). A reservation should not be accepted if the rate quoted for the car rental is higher than the one listed in this Directory. Should a car rental company refuse to give the government rate, please contact the Government Travel Client Services Section of PWGSC for assistance.

When the employee takes possession of the vehicle, the employee should once again confirm that the appropriate government rate is being charged and produce proof that they are a government employee on official government business, if requested.

Cancellations

In the event that travel plans are changed, it is the responsibility of the employee to either advise the Government Travel Services contractor, Travel AcXess Voyage, or the accommodation or car rental company of any cancellation. Failure to do so may result in employees being billed for the room or car rental. Persons calling to cancel reservations must identify themselves to the answering agent, obtain the agent's name and the cancellation number and note the time and date the cancellation was requested.

Additional Information

General

Treasury Board Travel Directive

Accommodations

The listing of an establishment in this Directory does not constitute authorization for an employee to stay there when traveling on government business. The employer is responsible for authorizing accommodation to be used by the employee, in accordance with the current Treasury Board Travel Directive. If there is a difference in the interpretation of the information provided in this Directory and the Treasury Board Travel Directive, the Directive shall prevail.

Car Rentals

Federal Government Employees planning to travel on official business by rental vehicle should refer to the Treasury Board Travel Directive. (Part III, Section 3.1.11 (c)) for policy on employee-driven vehicles. If there is a difference in the interpretation of the information provided in this Directory and the Treasury Board Travel Directive, the Directive shall prevail.

Loyalty Programs

Government employees may join loyalty programs and redeem benefits for personal or business use, at no additional cost to Canada.

If you have any questions concerning Loyalty Programs, please contact your Designated Departmental Travel Coordinator. A list of coordinators is available on the following page:

http://www.tbs-sct.gc.ca/hr-rh/gtla-vgcl/dtc-cmv-eng.asp

Cost Reimbursable Contractors and other travelers

Some accommodation and car rental companies have agreed to extend their government rates to cost reimbursable contractors, consultants or advisors working under contract for the Federal, Provincial or Territorial Governments listed in the Identified Users section below. Departments are advised to provide cost reimbursable contractors and other travelers with a letter, advising establishments and car rental companies that such persons are on government business and specifying the duration of their contract and destination. Unless such identification is provided, contractors may not be eligible to receive government rates listed in the Directory. Establishments that have agreed to extend their rates to cost reimbursable contractors, consultants or advisors will have this information displayed in the Directory on their decription page.

Accommodations

Government Identification Required

Identified Users traveling on government business are highly recommended to carry their government ID card with them as they may be requested to present government ID upon check-in. Employees may also be requested to provide written proof that they are traveling on official government business.

Some suppliers have agreed to extend their government rates to cost reimbursable contractors, consultants or advisors working under contract to an Identified User and traveling on official government business in performance of that contract. Identified users are advised to provide cost reimbursable contractors, consultants or advisors with a letter, specifying the duration of their contract or specifying that they are on travel status on behalf of the government and their destination.

Unless such identification is provided, employees/travelers may not be eligible to receive government rates listed in the Directory.

Foreign City Limits

The foreign city limits listed below are provided only as a guide to help determine reasonable accommodation costs.The list below is in alphabetical order by country. These limits are expressed in Canadian dollars and include service charges and local taxes. Employees are encouraged to contact the Government Travel Service contractor, Travel AcXess Voyage, for the selection of accommodations, where listings in the Directory are limited or unavailable.

[ A B C D E F G H I J K L M N O P Q R S T U V W Y Z ]

A
Countries and cities	Rate Limit
Afghanistan
Kabul	102
Other	51
Albania
Tirana	190
Other	103
Algeria
Algiers	261
Other	174
Andorra
All cities	209
Angola
All cities	380
Antigua and Barbuda
January 1 - April 15	205
April 16 - December 14	174
December 15 - December 31	205
Argentina
Bariloche	157
Buenos Aires	196
Cordoba	151
Salta	145
Other	121
Armenia
All cities	151
Ascension Island
All cities	20
Australia
Adelaide	229
Brisbane	207
Cairns	167
Canberra	193
Darwin
January 1 - March 31	211
April 1 - September 30	129
October 1 - December 31	211
Fremantle	197
Hobart	220
Melbourne	239
Perth	266
Richmond	188
Sydney	202
Other	133
Austria
Graz	220
Innsbruck	205
Linz	205
Salzburg	242
Vienna	212
Other	205
Azerbaijan
All cities	259

B
Countries and cities	Rate Limit
Bahamas, The
Andros Island	129
Eleuthera Island	140
Grand Bahama Island
January 1 - April 15	169
April 16 - December 14	134
December 15 - December 31	169
Nassau
January 1 - June 16	300
June 17 - November 16	268
November 17 - December 31	300
Other	129
Bahrain
All cities	272
Bangladesh
Dhaka	146
Other	55
Barbados
January 1 - April 15	287
April 16 - December 14	178
December 15 - December 31	287
Belarus
All cities	289
Belgium
Antwerp	247
Brugge	167
Brussels	225
Diegem	225
Gosselies	144
Kleine Brogel	148
Liege	182
Mons	144
Shape/Chievres	144
Zaventem	225
Other	105
Belize
Belize City	113
Belmopan	137
San Pedro	146
Other	113
Benin
Cotonou	140
Other	80
Bermuda
January 1 - March 31	292
April 1 - November 30	373
December 1 - December 31	292
Bhutan
All cities	84
Bolivia
Cochabamba	61
La Paz	85
Santa Cruz	90
Sucre	68
Tarija	60
Other	50
Bosnia - Herzegovina
All cities	115
Botswana
Francistown	101
Gaborone	88
Kasane	107
Selebi Phikwe	85
Other	97
Brazil
Angra dos Reis	106
Belem	106
Belo Horizonte	144
Brasilia	173
Campinas	111
Campo Grande	85
Fortaleza	155
Foz do Iguacu	179
Goiania	94
Joao Pessoa	102
Manaus	111
Natal	86
Porto Alegre	110
Recife, Pernambuco	169
Rio de Janeiro	244
Salvador da Bahia	152
Sao Jose dos Campos	127
Sao Paulo	288
Teresina	113
Other	119
British West Indies
Anguilla
January 1 - April 30	140
May 1 - November 30	121
December 1 - December 31	140
Cayman Islands
January 1 - April 30	227
May 1 - November 30	179
December 1 - December 31	227
Virgin Islands, British
January 1 - April 14	192
April 15 - December 14	105
December 15 - December 31	192
Other
January 1 - April 30	105
May 1 - November 30	70
December 1 - December 31	105
Brunei
Bandar Seri Begawan	165
Other	75
Bulgaria
Bourgas	72
Plovdiv	167
Ruse	75
Sofia	171
Varna	97
Other	82
Burkina
Bobo Dioulasso	90
Ouagadougou	126
Other	90
Burundi
Bobo Dioulasso	120

C
Countries and cities	Rate Limit
Cambodia
Phnom Penh	127
Siem Riep
January 1 - March 31	170
April 1 - September 30	155
October 1 - December 31	170
Sihanoukville	88
Other	55
Cameroon
Douala	167
Yaounde	181
Other	79
Cape Verde
Boa Vista Island	162
Fogo	109
Praia	151
Sal Island	173
Sao Tiago Island	67
Sao Vicente Island	140
Other	81
Central African Republic
All Cities	97
Chad
Ndjamena	306
Other	31
Chagos Archipelago
All Cities	30
Chile
All Cities	170
China
Beijing
January 1 - August 31	221
September 1 - November 30	280
December 1 - December 31	221
Changchun	104
Chengdu	134
Chongqing	99
Dalian	110
Fuzhou	127
Guangzhou	168
Guilin	120
Hangzhou	154
Harbin	97
Hong Kong	335
Kunming	127
Lhasa	131
Lijiang	67
Nanjing	127
Ningbo	126
Qingdao	129
Sanya	161
Shanghai	229
Shantou	89
Shenyang	97
Shenzhen	178
Suzhou	138
Tianjin	127
Wuhan	86
Xiamen	129
Other	86
Cocos (Keeling) Islands
All Cities	58
Colombia
Barranquilla	126
Bogota	258
Buenaventura	113
Cali	134
Cartagena	271
Medellin	140
San Andres	116
Santa Marta	113
Other	113
Comoros
Moroni	145
Other	85
Congo
All cities	240
Congo, Democratic Republic of
Bukavu	130
Goma	125
Kinshasa	250
Lubumbashi	150
Mbuji Mayi, Kasai	70
Other	75
Cook Islands
All cities	99
Costa Rica
All cities	141
Cote d'Ivoire
Abidjan	166
Yamoussoukro	134
Other	54
Croatia
Cavtat
January 1 - April 30	286
May 1 - October 15	340
October 16 - December 31	286
Dubrovnik
January 1 - April 30	286
May 1 - October 15	340
October 16 - December 31	286
Split
January 1 - April 30	155
May 1 - October 15	184
October 16 - December 31	155
Zagreb	198
Other	198
Cuba
Guantanamo Bay	45
Havana	97
Other	69
Cyprus
Akrotiri	270
Limassol	270
Nicosia	238
Paphos
January 1 - March 31	188
April 1 - October 31	302
November 1 - December 31	188
Other	174
Czech Republic
Brno	185
Prague	280
Other	136

D
Countries and cities	Rate Limit
Denmark
Aalborg	253
Copenhagen	290
Lyngby	290
Odense	271
Other	256
Djibouti
Djibouti City	182
Other	57
Dominica
All cities	126
Dominican Republic
La Romana	186
Puerto Plata	106
Santo Domingo	145
Sosua	106
Other	129

E
Countries and cities	Rate Limit
Easter Island
All cities	82
Ecuador
Cuenca	92
Galapagos Islands	150
Guayaquil	126
Manta	92
Quito	161
Other	92
Egypt
Alexandria	145
Aswan	112
Bir Taba	90
Cairo	175
El Arish	93
Hurghada	87
Luxor	124
Marsa Matrouh	68
Port Said	108
Sharm el Sheikh	140
Sidi Abdel Rahman	77
St. Catherine	103
Other	86
El Salvador
San Salvador	128
Other	52
Equatoria, Republic of
All cities	268
Equatorial Guinea
All cities	291
Eritrea
Asmara	154
Other	55
Estonia
Tallin	141
Other	104
Ethiopia
Addis Ababa	255
Other	52

F
Countries and cities	Rate Limit
Falkland Islands
All cities	123
Faroe Islands
All cities	295
Fiji
Korolevu	74
Nadi	150
Sigatoka	152
Suva	96
Other	96
Finland
Helsinki	261
Other	200
France
Aix-en-Provence	183
Bordeaux	164
Clermont-Ferrand	178
Istres	105
Le Havre	163
Lille	183
Lyon	179
Marseille	218
Montpellier	137
Nice	283
Paris	326
Rennes	203
Strasbourg	229
Toulouse	232
Other	163
French Guiana
All cities	226
French Polynesia
All cities	266

G
Countries and cities	Rate Limit
Gabon
Libreville	177
Other	123
Gambia, The
Banjul	100
Other	35
Georgia
Adjara Region	170
Borjomi	91
Gudauri
January 1 - March 31	162
April 1 - November 30	104
December 1 - December 31	162
Tbilisi	240
Other	72
Germany
Aachen	202
Bad Honnef	219
Berlin	288
Boeblingen	232
Bonames	285
Bonn	219
Bremen	267
Chemnitz	121
Cologne	265
Delmenhorst	187
Dresden	213
Duesseldorf	281
Echterdingen	232
Erfurt	187
Erlangen	187
Eschborn	285
Esslingen	232
Frankfort am Main	285
Fuerth	187
Garmisch - Partenkirchen	147
Hamburg	273
Hannover	202
Heidelberg	187
Herongen	281
Herrsching	187
Herzogenaurach	187
Hoechst	285
Ingolstadt	187
Kalkar	281
Koenigswinter	219
Kornwestheim	232
Leipzig	192
Ludwigsburg	232
Mainz	250
Moenchen - Gladbach	281
Munich	286
Nellingen	232
Niederbachem	219
Oberammergau	147
Offenbach	285
Rhoendorf	219
Roedelheim	285
Schwabach	187
Sindelfingen	232
Stuttgart	232
Tuebingen	232
Twisteden	281
Wahn	219
Weimar	188
Wiesbaden	252
Zirndorf	187
Other	187
Ghana
Accra	211
Other	90
Gibraltar
All cities	97
Greece
Athens	212
Iraklion (Crete)	211
Other	211
Greenland
Illulissat	296
Kangerlussuaq	255
Nuuk	333
Thule	210
Other	232
Grenada
January 1 - April 15	181
April 16 - December 20	157
December 21 - December 31	181
Guadeloupe
Saint Martin (French Part)
January 1 - April 30	175
May 1 - December 14	110
December 15 - December 31	175
Other	77
Guatemala
Guatemala City	137
Other	106
Guinea
Conakry	126
Other	57
Guinea - Bissau
Bissau	127
Other	50
Guyana
All cities	155

H
Countries and cities	Rate Limit
Haiti
Petionville	123
Port-au-Prince	123
Other	74
Holy See, The
Holy See, The	403
Honduras
Bay Islands	172
La Ceiba	113
San Pedro Sula	176
Tegucigalpa	170
Tela	116
Other	77
Hungary
Budapest	153
Papa	104
Other	86

I
Countries and cities	Rate Limit
Iceland
Akureyri	151
Keflavik-Grindavik	116
Reykjavik	188
Other	131
India
Agra	138
Bangalore	364
Chennai	248
Goa	210
Hyderabad	297
Kolkata	253
Mumbai	389
New Delhi	380
Pune	273
Trivandrum	182
Other	150
Indonesia
Bali	178
Banda Aceh	80
Bandung	82
Batam	87
Jakarta	121
Jayapura	127
Medan	90
Surabaya	90
Timika, Irian Jaya	254
Yogyakarta	89
Other	90
Iran
All cities	97
Iraq
Baghdad	100
Other	73
Ireland
Cork	211
Dublin	308
Galway	226
Other	204
Israel
Eilat	300
En Boqeq	200
Haifa	220
Herzliya-Pituach	285
Jerusalem	300
Sedom	200
Tel Aviv	285
Tiberias	187
Other	176
Italy
Bari	212
Bologna	364
Capri	328
Catania	228
Cernobbio	451
Como	451
Ferrara	220
Florence	364
Gaeta
January 1 - May 14	141
May 15 - September 15	182
September 16 - December 31	141
Genoa	303
La Spezia	189
Milan	379
Modena	227
Naples	230
Palermo	225
Pisa	181
Pordenone-Aviano	115
Ravenna	190
Reggio Emilia	223
Rimini	208
Rome	403
Siena	348
Taormina	228
Treviso	242
Trieste	288
Turin	317
Venice	404
Verona	242
Vicenza	101
Other	164

J
Countries and cities	Rate Limit
Jamaica
All cities	177
Japan
Akashi	184
Akita	136
Amagasaki	184
Aomori	124
Asahikawa	131
Ashiya	196
Awashima	367
Beppu	225
Chitose	126
Fukui	108
Fukuoka	212
Fukuyama	108
Gifu	214
Hamamatsu	190
Hiroshima	167
Itazuke	212
Izumisano	239
Kagoshima	198
Kanazawa	127
Kitakyushu	211
Kochi	159
Komaki	159
Kumamoto	244
Kurashiki	278
Kure	146
Kushiro	103
Kyoto	250
Matsue	108
Matsuyama	156
Miyazaki	326
Morioka	143
Nagasaki	278
Nagoya	231
Nara	138
Narita	232
Niigata	100
Nishinomiya	196
Obihiro	109
Oita	146
Okayama	187
Okinawa Prefecture
January 1 - April 30	206
May 1 - September 14	335
September 15 - December 31	206
Osaka-Kobe	184
Otsu	161
Oyama	110
Sapporo
January 1 - March 14	241
March 15 - April 30	204
May 1 - October 31	241
November 1 - November 30	204
December 1 - December 31	241
Sasebo	98
Sendai	209
Shiga	161
Takamatsu	138
Takayama	185
Tokushima	132
Tokyo	236
Tottori	126
Toyama	170
Toyonaka	166
Tsu	172
Wakayama	172
Yamato	171
Yokohama	159
Yokota	135
Yufuin	201
Other	188
Jordan
Amman	183
Aqaba	146
Dead Sea/Jordan Valley
January 1 - March 14	199
March 15 - June 15	215
June 16 - December 31	199
Petra	165
Other	146

K
Countries and cities	Rate Limit
Kazakhstan
Aktau	213
Almaty	224
Astana	200
Other	138
Kenya
Lamu
January 1 - January 15	300
January 16 - June 30	221
July 1 - December 31	300
Malindi
January 1 - January 15	300
January 16 - June 30	237
July 1 - December 31	300
Mara Area
January 1 - January 15	300
January 16 - June 30	250
July 1 - December 31	300
Mombasa	165
Mt. Kenya Area
January 1 - January 15	300
January 16 - June 30	220
July 1 - December 31	300
Nairobi	260
Nanyuki	41
Watamu	219
Other	115
Kiribati
Christmas Island	86
Other	90
Korea
Changwon	121
Cheju	225
Chinju	87
Chongju	71
Chonju	151
Chung Ju	86
Incheon	156
Kimhae	67
Kumi	106
Kwangju	128
Kyongju	138
Masan	63
Pohang	130
Pusan	233
Pyongtaek	81
Seoul	230
Sokcho	115
Taegu	118
Taejon	118
Uijongbu	76
Ulsan	143
Other	76
Korea, Democratic People's Republic
All cities	190
Kosovo
Pristina	127
Other	56
Kuwait
All cities	339
Kyrgyzstan
Bishkek	208
Issyk-Kul Region	87
Other	50

L
Countries and cities	Rate Limit
Laos
Luang Prabang	90
Vientiane	100
Other	60
Latvia
All cities	140
Lebanon
All cities	135
Lesotho
Maseru	120
Other	54
Liberia
Monrovia	160
Other	70
Libya
Benghazi	117
Misurata	117
Sirte	117
Tripoli	343
Other	81
Liechtenstein
All cities	233
Lithuania
Palanga
January 1 - May 31	130
June 1 - September 30	196
October 1 - December 31	130
Vilnius	130
Other	130
Luxembourg
All cities	341

M
Countries and cities	Rate Limit
Macau
All cities	321
Macedonia
All cities	161
Madagascar
Antananarivo	158
Nosy Be	145
Other	113
Malawi
Blantyre	135
Lilongwe	125
Mangochi	147
Other	91
Malaysia
Kuala Lumpur	103
Other	88
Maldives
January 1 - April 30	180
May 1 - September 30	159
October 1 - December 31	180
Mali
Bamako	124
Other	85
Malta
All cities	164
Marshall Islands
Kwajalein Atoll	76
Likiep Atoll	76
Majuro	118
Other	50
Martinique
January 1 - April 15	133
April 16 - December 14	122
December 15 - December 31	133
Mauritania
Nouadhibou	77
Nouakchott	138
Other	48
Mauritius
All cities	125
Mexico
Acapulco	170
Cabo San Lucas	130
Campeche	70
Cancun	192
Chihuahua	132
Ciudad Juarez	80
Ciudad Victoria	96
Colima	72
Cozumel	151
Cuernavaca	138
Culiacan	79
Ensenada	141
Guadalajara	144
Hermosillo	115
Huatulco	132
Ixtapa Zihuatanejo	99
La Paz	130
Manzanillo	87
Matamoros	87
Mazatlan	130
Merida	90
Mexicali	160
Mexico City	205
Monterrey	165
Morelia	108
Nogales	132
Nuevo Laredo	82
Playa del Carmen, Quintana Roo	101
Puebla	123
Puerto Penasco	134
Puerto Vallarta	162
Queretaro	113
San Carlos	111
San Jose del Cabo	170
San Miguel de Allende	120
Tapachula	194
Tijuana	134
Veracruz	120
Zacatecas	134
Other	102
Micronesia
Chuuk	105
Kosrae	116
Pohnpei	98
Yap	167
Other	105
Moldova
All cities	140
Monaco
January 1 - April 30	242
May 1 - September 30	303
October 1 - December 31	242
Mongolia
Ulaanbaatar	113
Other	58
Montenegro
All cities	269
Morocco
Agadir	220
Casablanca	243
Fes	273
Marrakech	253
Rabat	191
Tangier	214
Taroudant	197
Other	166
Mozambique
All cities	160
Myanmar
Naypyitaw	76
Rangoon	60
Other	90

N
Countries and cities	Rate Limit
Namibia
Etosha	95
Swakopmund	170
Windhoek	137
Other	95
Nauru
All cities	68
Nepal
Kathmandu	129
Pokhara	98
Other	62
Netherlands
Amsterdam	303
Coeverden	205
Eindhoven	273
Hague, The	247
Lisse	226
Maastricht	308
Noordwijk	249
Papendrecht	250
Rotterdam	250
Schiphol	265
Utrecht	215
Ypenburg	247
Other	241
Netherlands Antilles
Aruba
January 1 - April 3	257
April 4 - December 18	198
December 19 - December 31	257
Bonaire
January 1 - April 14	155
April 15 - December 14	118
December 15 - December 31	155
Curacao	194
Saba	186
Saint Maarten (Dutch Part)
January 1 - April 14	190
April 15 - December 14	151
December 15 - December 31	190
Other
January 1 - April 14	155
April 15 - December 14	118
December 15 - December 31	155
New Caledonia
All cities	192
New Zealand
Auckland	163
Christchurch	139
Queenstown	148
Rotarua	146
Wellington	174
Other	113
Nicaragua
Managua	144
Other	58
Niger
Niamey	124
Other	67
Nigeria
Abuja	376
Bauchi	187
Calabar	171
Enugu	165
Ibadan	113
Jos	154
Kaduna	165
Kano	231
Lagos	265
Maiduguri	116
Sokoto	105
Warri	180
Yenagoa	164
Other	116
Niue
All cities	78
Norway
Oslo	219
Stavanger	220
Other	219

O
Countries and cities	Rate Limit
Oman
Muscat	233
Others
January 1 - July 14	167
July 15 - August 31	207
September 1 - December 31	167

P
Countries and cities	Rate Limit
Pakistan
Faisalabad	133
Islamabad	70
Karachi	231
Lahore	188
Peshawar	156
Quetta	154
Other	154
Palau, Republic of
All cities	164
Panama
Colon	158
Panama City	158
Other	42
Papua New Guinea
Port Moresby	356
Other	216
Paraguay
Asuncion	131
Ciudad del Este	96
Other	35
Peru
Cuzco	219
Lima	187
Paracas	108
Other	103
Philippines
Cebu	109
Davao City	81
Manila	152
Other	103
Poland
Gdansk	216
Katowice	207
Krakow	207
Poznan	182
Warsaw	188
Wroclaw	179
Zakopane	154
Other	136
Portugal
Cascais	138
Estoril	138
Faial Island
January 1 - March 31	127
April 1 - October 31	137
November 1 - December 31	127
Lisbon	183
Madeira Islands	144
Oeiras	138
Oporto
January 1 - March 31	119
April 1 - October 31	132
November 1 - December 31	119
Ponta Delgada
January 1 - March 31	184
April 1 - October 31	234
November 1 - December 31	184
San Miguel Island
January 1 - March 31	184
April 1 - October 31	234
November 1 - December 31	184
Other	128

Q
Countries and cities	Rate Limit
Qatar
All cities	227

R
Countries and cities	Rate Limit
Reunion
All cities	145
Romania
Bucharest	212
Constanta	110
Other	113
Russia
Moscow	313
Saint Petersburg	345
Vladivostok	221
Yuzhno-Sakhalinsk	250
Other	162
Rwanda
Akagera	185
Gisenyi	112
Kigali	196
Ruhengeri	146
Other	112

S
Countries and cities	Rate Limit
Saint Helena
All cities	52
Saint Kitts and Nevis
January 1 - April 15	209
April 16 - December 14	170
December 15 - December 31	209
Saint Lucia
January 1 - May 31	246
June 1 - December 19	200
December 20- December 31	246
Saint Vincent and the Grenadines
January 1 - March 31	152
April 1 - December 15	132
December 16 - December 31	152
Samoa
All cities	166
San Marino
All cities	151
Sao Tome and Principe
Principe	258
Sao Tome	154
Saudi Arabia
Dhahran Area	199
Jedda	153
Medina
January 1 - May 31	100
June 1 - September 30	169
October 1 - December 31	100
Riyadh	245
Taif
January 1 - May 31	111
June 1 - September 30	133
October 1 - December 31	111
Other	153
Senegal
Dakar	166
Other	64
Serbia
Belgrade	248
Other	107
Seychelles
All cities	320
Sierra Leone
Freetown	125
Other	60
Singapore
January 1 - October 29	286
October 30 - November 17	391
November 18 - December 31	286
Slovakia
Bratislava	249
Zilina	134
Other	153
Slovenia
Ljubljana	205
Portoroz	207
Other	205
Solomon Islands
All cities	185
Somalia
Mogadishu	170
Other	112
South Africa
Cape Town	217
Durban	190
Johannesburg	255
Pretoria	194
Skukuza	169
Stellenbosch	85
Sun City	256
Other	80
Spain
Almeria	212
Balearic Aslands	248
Barcelona	307
Bilbao	202
Fuengirola	199
La Coruna	190
Las Palmas de Gran Canaria	241
Madrid	295
Malaga	189
Marbella	189
Oviedo	155
San Sebastian	178
Santa Cruz de Tenerife	163
Santander	217
Santiago de Compostela	217
Seville	210
Valencia	173
Vigo	181
Zaragoza	234
Other	193
Sri Lanka
Ahungalla	110
Bentota	104
Colombo	128
Galle	153
Other	86
Sudan
Khartoum	306
Other	161
Suriname
All cities	120
Swaziland
Mbabane	220
Other	75
Sweden
All cities	254
Switzerland
Basel	233
Bern	258
Davos	257
Geneva	315
Klosters	262
Lugano	236
Montreux	223
Zurich	260
Other	218
Syria
All cities	229

T
Countries and cities	Rate Limit
Taiwan
Kaohsiung	121
Taichung	96
Taipei	167
Other	105
Tajikistan
All cities	240
Tanzania
Dar es Salaam	187
Zanzibar	174
Other	135
Thailand
Bangkok	146
Chiang Mai	127
Chiang Rai	76
Hat Yai	76
Hua Hin	155
Khao Lak	207
Krabi	207
Nong Khai	76
Pattaya City	116
Phuket	207
Samui Island	161
Other	76
Timor-Leste
Dili	136
Other	60
Togo
Lama Kara	54
Lome	160
Other	37
Tokelau Islands
All cities	20
Tonga
All cities	149
Trinidad and Tobago
Port of Spain	236
Tobago
January 1 - April 15	262
April 16 - December 20	213
December 21 - December 31	262
Other	236
Tunisia
Carthage	113
Gammarth	113
Lamarsa	113
Tunis	113
Other	65
Turkey
Adana-Incirlik	130
Ankara	178
Antalya	189
Aydin	160
Bursa	158
Elmadag	178
Istanbul	252
Izmir-Cigli	160
Manzarali	178
Nevsehir	140
Yamanlar	160
Other	120
Turkmenistan
All cities	99
Turks and Caicos Islands
All cities	144
Tuvalu
All cities	59

U
Countries and cities	Rate Limit
Uganda
Entebbe	125
Gulu	74
Jinja	99
Kampala	201
Other	61
Ukraine
Kharkiv	152
Kiev	240
Other	140
United Arab Emirates
Abu Dhabi	339
Dubai
January 1 - May 31	362
June 1 - August 31	278
September 1 - December 31	362
Other	339
United Kingdom
Belfast	248
Birmingham	207
Bristol	247
Cardiff, Wales	215
Caversham	232
Cheltenham	190
Crawley	290
Edinburgh	240
Gatwick	218
Glasgow	207
Harrogate	150
High Wycombe	194
Horley	218
Liverpool	180
London	290
Loudwater	181
Manchester	215
Menwith Hill	150
Oxford	188
Portsmouth	164
Reading	232
Other	164
Uruguay
Colonia	186
Montevideo	121
Punta del Este
January 1 - March 15	264
March 16 - December 14	220
December 15 - December 31	264
Other	121
Uzbekistan
Tashkent	150
Other	50

V
Countries and cities	Rate Limit
Vanuatu
Port Vila	190
Santos	69
Tanna Island	64
Other	20
Venezuela
Barquisimeto	252
Caracas	286
Maracaibo	232
Porlamar	266
Puerto La Cruz	230
Purto Ordaz	282
Punto Fijo	190
Valencia	230
Other	73
Vietnam
Dalat	154
Danang	95
Hanoi	180
Ho Chi Minh City	220
Other	122

W
Countries and cities	Rate Limit
Wallis and Futuna
All cities	73

Y
Countries and cities	Rate Limit
Yemen
Aden	164
Sanaa	163
Other	108

Z
Countries and cities	Rate Limit
Zambia
Chingola	155
Kitwe	80
Livingstone	200
Lower Zambezi
January 1 - June30	99
July 1 - November 1	139
November 2 - December 31	99
Lusaka	151
Mfuwe
January 1 - June30	54
July 1 - November 1	102
November 2 - December 31	54
Ndola	106
Siavonga	55
Other	70
Zimbabwe
Bulawayo	122
Harare	192
Victoria Falls	273
Other	97

Aboriginaly Owned Properties

Establishments that are aboriginaly owned and operated have been identified with the mention "Aboriginal Property" beside their name.

Environmental Ratings

To provide employees with environmentally friendly choices in matters of accommodation, the Accommodation Directory displays both the Green Leaf and Green Key ratings, which are attributed to establishments by either Green Leaf Environmental Communications Inc. or the Hotel Association of Canada. For a description of the ratings, please refer to Annex E - Environmental Ratings.

RéserVert Program

Public Works and Government Services Canada wishes to identify the accommodation properties in the province of Québec that have obtained their certification in sustainable development through the RéserVert program. Réservert is a Sustainable Development Recognition Program designed specifically for the Québec hotel industry. Details on the RéserVert program, the individual fact sheets and the steps taken by each property are available for consultation on the web site: www.reservert.com.

**Hotels that Participate in the RéserVert Program**
Hotel Name	City
Hôtel Universel Alma	Alma
Hôtel Le Manoir	Baie-Comeau
Auberge Godefroy	Bécancour
Hôtel Château Cartier	Gatineau
Auberge des Battures	La Baie
Manoir St-Castin	Lac-Beauport
Hôtel de l'Institut	Montréal
Hôtel Le Francis	New Richmond
Estrimont Suites et Spa	Orford
Hôtel Chéribourg	Orford
Manoir des Sables Hôtel et Golf	Orford
Hôtel Château Bellevue	Québec
Hôtel Château Laurier	Québec
Hôtel des Coutellier	Québec
Hôtel L'Autre Jardin	Québec
Fairmont Le Château Frontenac	Québec
Hôtel du Vieux Québec	Québec
Hôtel Gouverneur Le Noranda	Rouyn-Noranda
Centre des congrès et Hôtel La Saguenéenne	Saguenay
Hôtel des Seigneurs Saint-Hyacinthe	Saint-Hyacinthe
Delta Sherbrooke	Sherbrooke
Hôtellerie Jardins de Ville	Sherbrooke
Auberge de la Rive Sorel-Tracy	Sorel-Tracy
Hôtel Le Victorin	Victoriaville

Accessibility for Persons with Disabilities

Some establishments may be able to accommodate persons with disabilities offering barrier-free building and service features to entrances, elevators, restaurants, lounges, guest rooms, bathrooms, service counters, way finding systems, conference areas, recreation areas, leisure areas and communications systems. Descriptions on the level of accessibility (1, 2, or 3) are available in Annex E - Accessibility.

Car Rentals

Government Identification Required

Identified Users traveling on government business are highly recommended to carry their government ID card with them as they may be requested to present government ID when picking-up the rental car. Employees may also be requested to provide written proof that they are traveling on official government business.

Unless such identification is provided, employees/travelers may not be eligible to receive government rates listed in the Directory.

Insurances

Collision Damage Waiver (CDW)

Employees are required to purchase Collision Damage Waiver (CDW) coverage from the car rental company, unless they have a government sponsored Designated Travel Card (DTC) that covers the CDW for vehicles listed in our Standing Offer only, a personal credit card that provides CDW, or the supplier does not accept the government sponsored Designated Travel Card.

Public Liability and Property Damage (PL/PD)

PL/PD insurance coverage provided by the car rental companies listed in the Directory is different in Canada and in the United States. In Canada, the daily rental rates include PL/PD insurance coverage of a minimum of $1 Million dollars. The coverage included in the daily rates in the U.S. is as follows: bodily injury $100,000 US per person to a maximum of $300,000 US per accident and; $25,000 US for property damage. Identified Users are advised that should they ascertain that this insurance coverage is insufficient, they can purchase additional liability insurance (refer to the Treasury Board Travel Directive, articles 2.2.5, 2.2.6 and 2.2.7.

Employees should note that some exceptions to the daily rates apply in the United States. Please refer to the exceptions and surcharges section for more information.

For information on additional drivers, coverage period and types of vehicles covered, please refer to the Car Rental Theft and Damage Insurance certificate

Most Economical Supplier

Employees should make every effort possible to utilize the least expensive car rental company in each of the locations listed. To assist travellers in choosing the most economical supplier, rental rates in this Directory are listed in ascending order by price for airport and city locations.

Hand Controls for Persons with Disabilities

Some car rental companies have indicated that vehicles with hand controls for persons with disabilities are available at some of the rental locations. Be advised that most companies require 24 to 48 hours notice in order to install these devices in their vehicles. It is the employees' responsibility to inquire as to the wait period for installation of these devices by the company.

Hybrid Vehicles and Alternate Fuels

The Government of Canada encourages employees to consider environmentally responsible practices when renting vehicles for the conduct of government business. The automotive industry has recently begun producing increasing numbers of high-efficiency vehicles, most notably hybrids. However, the demand for such types of vehicles for rental purposes is still at an early stage. We are encouraging employees on official government business travel to rent such vehicles wherever available and practical. Should this not be possible or practical, employees may wish to consider selecting other types of vehicles with reported lower emissions when selecting a rental vehicle. For your convenience and ease of reference, we have included below a listing of Greenhouse Gas (GHG) emissions, using data supplied by Natural Resources Canada, for various types of vehicles.

Vehicle Categories

The daily rental rates are for vehicles in the following categories:

Hybrid
Compact
Intermediate
Full Size Sedan
Full Size Station Wagon
Mini-Van
SUV

The following information has been provided as a general guide for employees. It reflects the car models most commonly available, in each categories above, for the rates listed.

Hybrid
Model	GHG Emissions (Kg)
Camry	2736
Fusion	N/A
Insight	1728
Prius	1968

Compact
Model	GHG Emissions (Kg)
Accent	3312
Aveo	3408
Civic	3408
Cobalt	3552
Focus	3552
G5	3552
Golf	4128
Jetta	4128
Lancer	4032
Matrix	3456
Mazda 3	3792
Rio	3264
Versa	3552
Wave	3408
Yaris	3072

Intermediate Sedan
Model	GHG Emissions (Kg)
Caliber	3984
Corolla	3168
Elantra	3456
Galant	4368
G6	3936
HHR	3936
Magentis	3840
Malibu	3936
Maxima	4512
Mazda 6	3984
Mustang	5232
PT Cruiser	4656
Sebring	4224
Sentra	3386
Spectra	3600

Full Size Sedan
Model	GHG Emissions (Kg)
Accord	4032
Allure	4704
Altima	3696
Avenger	3984
Camry	3840
Charger	4944
Chrysler 300	5184
Fusion	4176
Grand Prix	4656
Impala	4320
Legacy	4386
Solara	3840
Sonata	4032
Taurus	4656

Station Wagon
Model	GHG Emissions (Kg)
Focus	3552
Magnum	4656
Outback	4368
Outlander	4512

Mini-Van
Model	GHG Emissions (Kg)
Grand Caravan	4944
Montana	5328
Sedona	5376
Sienna	4848
Town and Country	4944
Uplander	5328

SUV
Model	GHG Emissions (Kg)
Compass	3984
Durango	6480
Edge	5184
Envoy	6000
Escape	4224
Explorer	6336
Forester	4416
4Runner	5664
Grand Cherokee	6480
Highlander	5184
Liberty	5808
Murano	4992
Navigator	5424
Nitro	5664
Pathfinder	6096
Patriot	3936
Rav4	4608
Santa Fe	5136
Sorento	5808
Sportage	4800
Tahoe	6096
Trailblazer	6048
Tribute	4224
Tucson	4800
XL-7	5424
XTerra	6000

Exceptions and Surcharges for U.S. Car Rentals

AVIS
Budget
National

Note: As a general rule, the minimum age for renting vehicles in the U.S.A. is 21, except in New York where the minimum age is 25.

AVIS

The CDW quoted is a maximum amount per day and may be lower in some cities. Please confirm with the reservation agent at the time of booking.

Rentals in the cities below will be at the listed rate plus the applicable surcharge. The amounts below are subject to change. Verify the amount of the surcharge with the reservation agent at the time of booking:

$5.00/day for the Phoenix AZ and Seattle WA airports.
$10.00/day for the Colorado Springs CO, Denver CO, Los Angeles CA and San Francisco CA airports.
$12.00/day for the Houston TX airport.
$15.00/day for the Atlanta GA, Baltimore MD, Boston MA and Washington DC airports.
$18.00/day for the Chicago IL airports.
$36.00/day for the New York NY airports.

For the following cities, a percentage on the total rental cost will be added:

Boston MA - 5.9%
Las Vegas NV - 10%
Los Angeles CA - 2.5%
Phoenix AZ - 8.25%
San Diego CA and San Francisco CA - 3.5%
Seattle WA- 9.7%

For the following cities, a surcharge per rental will be added:

Boston MA - $10.60
Chicago IL - $2.75
Jacksonville FL - $2.00
Los Angeles CA and San Diego CA - $10.00
San Francisco CA - $18.50

For the following cities, a surcharge per day will be added:

Atlanta GA - $4.50
Baltimore MD - $3.75
Boston MA - $4.00
Chicago IL - $3.75
Colorado Springs CO - $3.50
Denver CO - $3.60
Houston TX - $2.25
Jacksonville FL - $2.01
Las Vegas NV - $3.00
Miami FL - $6.01
Norfolk VA - $0.62
Orlando FL - $2.01
Phoenix AZ - $6.00
Seattle WA - $5.00
Tampa FL - $2.01
Washington DC - $2.50

For the following cities, an Energy Recovery Fee will be added:

Atlanta GA, Boston MA, Denver CO, Miami FL and Washington DC (Dulles) - $0.53
Colorado Springs CO, Jacksonville FL, Norfolk VA, Orlando FL, Phoenix AZ, Seattle WA, Tampa FL and Washington DC (National) - $0.47
Houston TX - $0.52

Budget

$5.00/day for Phoenix AZ and Seattle WA.
$10.00/day for Denver CO, Colorado Springs CO, Los Angeles (LAX) CA and San Francisco CA.
$12.00/day for Dallas TX and Houston TX
$15.00/day for Baltimore MD, Boston MA and Washington DC.
$18.00/day for Chicago IL.
$36.00/day for New York NY airports.

National

$5.00/day for Charlotte NC, Cincinnati OH, Cleveland OH, Kansas City MO, Los Angeles Area (excluding LAX), San Francisco CA (excluding airport), Milwaukee WI, Minneapolis/St. Paul MN, State of New Orleans, Phoenix AZ, Seattle WA, St. Louis MO, State of Illinois (except Chicago), State of New York (with exceptions) and the State of Texas (excluding Dallas and Houston).
$10.00/day for Atlanta GA, Baltimore MD, Chicago IL, Dallas TX, Denver/Colorado Springs CO area, Detroit MI, Hatrford PA, Houston TX, Los Angeles CA airport (LAX), Philadelphia PA, Pittsburgh PA, Providence RI, San Francisco airport (SFO), State of Alaska and Washington DC.
$25.00/day for East Windsor NJ, Edison NJ, Hightstown NJ, Islip NY, Jersey City NJ, Manhattan NY, Newark NJ, New York NY airports and boroughs, Princeton NJ, Stamford NY and Westchester NY.

Standing Offer Numbers

You will find below the Standing Offer numbers for the different car rental companies that are listed in the 2010 Car Rental Directory.

Thrifty Car Rental E60LP-090005/001 and E60LP-090006/001
Budget Rent A Car E60LP-090005/002 and E60LP-090006/002
Discount Car and Truck Rentals Ltd. E60LP-090005/003 and E60LP-090006/003
Avis E60LP-090005/004 and E60LP-090006/004
Hertz Canada Ltd. E60LP-090005/005 and E60LP-090006/005
National Car Rental E60LP-090005/005 and E60LP-090006/006
Enterprise Rent A Car E60LP-090005/006 and E60LP-090006/007
Location Sévigny Auto - Camion E60LP-090006/008
Best Choice Car & Truck Rentals - E60LP-090006/009
Nadine Leblanc Location d'Auto - E60LP-090006/010
Bonne Route Location d'autos et camions - E60LP-090006/011
Beauregard Location d'Autos - E60LP-090006/012

Identified Users

Upon presentation of proper identification, employees of the organizations listed below are entitled to the rates listed in this Directory.

Agriculture and Agri-Food Canada
Assisted Human Reproduction Canada
Atlantic Canada Opportunities Agency
Auditor General of Canada, Office of the
Bank of Canada
Business Development Bank of Canada
Canada Border Services Agency
Canada Economic Development
Canada Industrial Relations Board
Canada Lands Company Ltd.
Canada Mortgage and Housing Corporation
Canada Revenue Agency
Canada School of Public Service
Canadian Air Transport Security Authority
Canadian Artists and Producers Professional Relations Tribunal
Canadian Center for Occupational Health and Safety
Canadian Commercial Corporation
Canadian Environmental Assessment Agency
Canadian Food Inspection Agency
Canadian Forces Grievance Board
Canadian Grain Commission
Canadian Heritage
Canadian Human Rights Commission
Canadian Human Rights Tribunal
Canadian Institutes of Health Research
Canadian Intellectual Property Office
Canadian Intergovernmental Conference Secretariat
Canadian International Development Agency
Canadian International Trade Tribunal
Canadian Northern Economic Development Agency
Canadian Nuclear Safety Commission
Canadian Radio-television and Telecommunications Commission
Canadian Space Agency
Canadian Transportation Agency
Chief Electoral Officer
Citizenship and Immigration Canada
Commission for Public Complaints Against the RCMP
Commissioner for Federal Judicial Affairs, Office of the
Commissioner of Official Languages, Office of the
Competition Tribunal
Copyright Board Canada
Correctional Investigator Canada, Office of the
Correctional Services Canada
Courts Administration Service
Environment Canada
Environmental Protection Review Canada
Ethics Commissioner, Office of the
Export Development Canada
Federal Economic Development Agency for Southern Ontario
Finance Canada
Financial Consumer Agency of Canada
Financial Transactions and Report Analysis Centre of Canada
Fisheries and Oceans Canada
Foreign Affairs and International Trade
Governor General
Hazardous Materials Information Review Commission
Health Canada
House of Commons
Human Resources and Social Development Canada
Immigration and Refugee Board
Indian and Northern Affairs Canada
Indian Residential Schools Truth and Reconcilliation Commission and Secretariat
Industry Canada
Information Commissioner of Canada, Office of the
Infrastructure Canada
International Development Research Centre
International Joint Commission
Justice Canada
Library and Archives Canada
Library of Parliament
Military Police Complaints Commission
NAFTA Secretariat, Canadian Section
National Capital Commission
National Defence
National Energy Board
National Farm Products Council
National Film Board
National Gallery of Canada
National Parole Board
National Research Council
National Round Table on the Environment and the Economy
Natural Resources Canada
Natural Sciences and Engineering Research Council of Canada
Northern Pipeline Agency Canada
Office of the Communications Security Establishment Commissioner
Parks Canada
Passport Canada
Patented Medicine Prices Review Board
PPP Canada Inc.
Privacy Commissioners of Canada, Office of the
Privy Council Office
Public Appointments Commission Secretariat
Public Health Agency of Canada
Public Prosecution Service of Canada
Public Safety and Emergency Preparedness Canada
Public Sector Integrity Commissioner, Office of the
Public Sector Pension Investment Board
Public Servants Disclosure Protection Tribunal Canada
Public Service Commission of Canada
Public Service Human Resources Management Agency of Canada
Public Service Labour Relations Board
Public Service Staffing Tribunal
Public Works and Government Services Canada
Registrar of Lobbyists, Office of the
Registry of the Specific Claims Tribunal
Royal Canadian Mint
Royal Canadian Mounted Police
Royal Canadian Mounted Police External Review Committee
Security Intelligence Review Committee
Service Canada
Social Sciences and Humanities Research Council of Canada
St. John's Port Authority
Statistics Canada
Status of Women Canada
Superintendent of Financial Institutions of Canada, Office of the
Supreme Court of Canada
Telefilm Canada
The Senate of Canada
Transport Canada
Transportation Appeal Tribunal of Canada
Transportation Safety Board of Canada
Treasury Board Secretariat of Canada
Veterans Affairs
Western Economic Diversification Canada

Other Participants

Employees of the Government of the Province of Alberta (Accommodation Directory only)
Employees of the Government of the Province of New Brunswick (Accommodation Directory only)
Employees of the Government of the Province of Ontario
Employees of the Government of the Northwest Territories
Employees of the Government of the Yukon Territory